Jerry.ai is looking to increase the automation of customer requests handled by AI agents from over 70% to over 90%, while simultaneously improving customer satisfaction and conversion rates through AI interactions. The company aims to scale its messaging infrastructure across SMS, in-app chat, email, and voice to support this growth and enhance the overall customer experience.
Requirements
- You have 5+ years of experience in management consulting, technical product management, data analytics, or operations at a fast paced startup.
- You’re a technologist and a systems thinker.
- You’re comfortable in technical conversations and can translate complex ideas into simple terms.
- You’re data-driven and comfortable diving into data to answer your own questions.
- You like to own metrics, and constantly seek improvement.
- You’re passionate about AI.
- You use it to automate your day to day, you’re an early adopter of the latest and greatest, and you want to be at the vanguard of leveraging it at scale to deliver outstanding, personalized customer communications.
Responsibilities
- Partner closely with our Product, Engineering, and Data Science teams to create lovable AI interactions that increase automation and customer satisfaction.
- Analyze data to identify and prioritize improvements to our core messaging systems.
- Identify bottlenecks to solving high-impact issues to shape both our prompt engineering best practices and our technical roadmap.
- Stay on top of AI trends, best practices, and tech to make strategic decisions.
Other
- You’re an optimist who asks “how we can” not “if we can.”
- Join a profitable pre-IPO startup with capital, traction, and runway ($240M funded | 60X revenue growth in 5 years | $2T market size)
- Work closely with brilliant leaders and teammates from companies like Amazon, Better, LinkedIn, Nerdwallet, McKinsey, BCG, Bain, Andreessen Horowitz
- Disrupt a massive market and take us to a $10B business in the next few years
- Be immersed in a talent-dense environment and greatly accelerate your career growth
