C Spire is looking to improve lives through technology by leading strategy and management for a broad portfolio of business-focused solutions, including Managed Services, Security, Collaboration, and Connectivity. This role is pivotal in driving customer growth and retention, elevating the C Spire brand, and maximizing profitability across direct, indirect, web, and e-commerce channels.
Requirements
- Minimum of five years of product development/management experience in business services, including Managed Services, Security, Collaboration, or Connectivity.
- Experience with enterprise IT solutions, cloud platforms, cybersecurity tools, and unified communications technologies.
- Ability to build and defend financial analyses to support product decisions and drive data-driven strategies.
- Proficiency in applications including Excel, Word, PowerPoint, and Co-Pilot.
- Experience in Fiber networks, Internet services, and access/networking hardware solutions.
Responsibilities
- Develop and manage business product offerings from the customer’s point of view, focusing on growing adoption of Managed Services (e.g., IT support, cloud infrastructure), Security (e.g., network security, threat detection), Collaboration (e.g., unified communications, remote work tools), and Connectivity solutions.
- Cultivate partnerships with technology vendors and service providers to expand and enhance the Business Services portfolio.
- Serve as product lead in the design, development, and release of new services and features across the Business Services spectrum.
- Develop and present product definitions, white papers, and business cases to cross-functional teams and leadership to ensure alignment and achievement of KPIs.
- Model and evaluate service offerings using financial models (NPV, margin, operating costs) to guide investment and pricing decisions.
- Leverage technology trends and customer insights to inform product innovation in areas such as cybersecurity, cloud collaboration, and managed IT services.
- Elevate the C Spire brand by delivering differentiated, high-impact business solutions that meet evolving customer needs.
Other
- Bachelor’s degree in Marketing, Information Systems, Business, Computer Science, or related discipline—or equivalent experience.
- Innovative thinker, detail-oriented, and a problem solver who proactively identifies areas for improvement.
- Exceptional organizational and interpersonal skills, with the ability to lead cross-functional teams and manage multiple priorities.
- Strong oral and written communication skills with the ability to influence stakeholders across all levels.
- Passionate about technology and customer experience, with a drive to deliver business solutions that exceed expectations.
- Able and willing to work onsite from our office in Birmingham, AL.
- Must be willing to work a flexible schedule that includes occasional nights and weekends.
- Travel to the Corporate Office in Ridgeland, MS is required a few times per year.
