The Coca-Cola Company is looking to improve its digital products that support customer service and equipment issue resolution. The goal is to make these interactions clearer, easier, and more proactive, reducing customer uncertainty and improving the overall experience.
Requirements
- Proficiency in modern discovery and delivery practices
- Strong analytical thinking, with comfort using data and experimentation in decision-making
- Experience building customer-facing products that support operational or service workflows
- Familiarity with ticketing, troubleshooting, or status-tracking systems
- Understanding of how customers use operational data to make decisions or plan next steps
- Experience applying AI or intelligent guidance to support troubleshooting or proactive insight
- Influencing; Microsoft Azure; Business Processes; Software Development; Waterfall Model; Agile Methodology; Microsoft Office; Risk Mitigation Strategies; Application Development; Strategic IT; Software Development Life Cycle (SDLC); Change Management; Vendor Management; Process Improvement Plans; Business Value Creation; Negotiation
Responsibilities
- Own the vision, outcomes, and roadmap for the Customer Operational Excellence experience
- Define the most important customer and business problems to solve, with clear, measurable success metrics
- Balance near-term improvements with longer-term opportunities to make service interactions more proactive, transparent, and insight-driven
- Lead discovery through customer research, data analysis, prototyping, and experimentation
- Translate insight into clear priorities, roadmaps, and product requirements
- Partner closely with design and engineering to deliver solutions that are valuable, usable, feasible, and aligned to strategy
- Continuously iterate based on performance data, customer feedback, and operational signals
Other
- 5+ years in product management or related fields (engineering, design, data, research)
- Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact
- Clear, compelling communication across technical and non-technical audiences
- Ability to balance multiple priorities and make thoughtful trade-offs in complex environments
- The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
