American Express is seeking a Senior Manager of Digital Product Management to lead the product strategy for digital wallet experiences, defining new features, shaping the customer journey, and driving innovation in digital payments for users around the world.
Requirements
- 4+ years of experience in digital product management, with a track record of delivering high-impact solutions
- Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines
- Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions
- Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments
- Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality
- Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input
Responsibilities
- Balance customer needs and stakeholder input to define the product roadmap, prioritize features, and manage the backlog for timely and impactful market delivery.
- Collaborate with engineering, business development, internal teams, and external partners to design, develop, and launch new features.
- Partner across the network, merchant, and account management product teams to ensure product reliability and deliver seamless, best-in-class payment experiences.
- Define and manage development and release timelines, navigate complex dependencies, and clearly communicate impacts and updates to stakeholders.
- Interpret and apply legal and regulatory requirements to create compliant, customer-centric solutions; support audit processes and respond to regulatory inquiries as needed
- Monitor market trends, competitive landscape, and industry shifts in payments and banking to inform continuous product evolution.
- Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities.
Other
- Exceptional communication and relationship-building skills; able to engage, influence, and align stakeholders to drive execution
- Bachelor’s degree required
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
