Western Union is looking to drive strategic expansion and operational excellence for digital banking products, focusing on boosting user adoption, revenue, and product performance by optimizing customer onboarding and managing the product lifecycle for wallet and embedded finance products.
Requirements
- Deep understanding of growing account-based products, payment and bank account-based products, credit services, and card-based wallets
- Hands-on work with banking-as-a-service platforms, card issuing, and embedded finance providers
- Strong understanding of payment technologies, APIs, and digital security best practices
- Experience driving customer acquisition, retention, and engagement strategies with a focus on delivering exceptional user experiences
- Proven experience in launching new products or features, including pricing, positioning, and market analysis
- Familiarity with global regulatory environments and experience with operational scaling
- Track record of building and managing partnerships with fintechs, banks, or technology providers
Responsibilities
- Lead strategic initiatives to drive the expansion and growth of digital banking products.
- Develop and implement strategies to boost user adoption and increase revenue from product usage
- Optimize product performance through continuous improvement creating global blueprints and best practices
- Manage cross-functional teams to develop and enhance digital banking solutions.
- Provide product leadership across western union as the subject matter expert of what it take to growth and optimize our wallets and embedded finance products.
- Oversee customer onboarding processes to ensure a seamless experience.
- Work with product development team ensuring quarterly builds and enhancements have the correct product priority and focus on those items that move the needle.
Other
- Customer obsessed and passionate about building products and experiences that support the financial needs of a global population.
- Interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive.
- Strong analytical, communication, and stakeholder management skills
- Ability to drive and manage change in fast-paced, evolving environments
- The expectation is to work from the office a minimum of three days a week.
