ServiceTitan is seeking an experienced Senior Product Manager to lead the development of a unified identity system that powers secure, scalable, and seamless access across their ecosystem, addressing the need for a strong security and compliance posture while providing a seamless user experience.
Requirements
- Proven experience integrating IAM solutions with complex, distributed systems and/or cybersecurity and anomaly detection.
- Strong understanding of authentication, authorization, access governance, segregation of duties, recertification, and privileged identity management concepts.
- Familiar with standards and tools such as SCIM, OpenID Connect, SAML, Azure, and have knowledge of main Identity Providers (Okta, Entra ID, etc.).
- Data-driven approach to measuring success and quantifying customer outcomes and business impacts.
- Ability to build consensus and work collaboratively cross-functionally within and beyond research and development teams.
- Strong EQ to empathize with stakeholders and balance several perspectives, ultimately creating support and alignment around your decisions.
- Excellent communication skills that allow you to translate complex and detailed information into simple and readily understandable executive summaries.
Responsibilities
- Create, articulate, evangelize, champion, and execute the vision for Identity and User Management.
- Own the product roadmap for strategic IAM-focused initiatives, from concept to launch, ensuring solutions meet both security and usability needs.
- Define product requirements for core identity capabilities, including authentication, authorization, access governance, and identity lifecycle management.
- Lead the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market.
- Drive go-to-market execution, change management, and cross functional coordination to ensure successful adoption of identity initiatives across the company and customer base.
- Collaborate closely with engineering, security, and UX to design and deliver scalable, high-quality solutions.
- Partner with cross-functional squads to ensure IAM systems integrate seamlessly across the platform and align with business goals.
Other
- 5+ years of relevant experience with at least 3 years in a product management role preferably in B2B SaaS with a strong track record of shipping new products and features.
- Bachelor’s degree required; advanced degree (MBA or technical MS) a plus.
- Ability to work in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and pay strict attention to detail and quality.
- Bias toward action allowing you to move quickly while establishing the foundation for long term success.
- Excellent communication skills that allow you to translate complex and detailed information into simple and readily understandable executive summaries.
