The Farmer's Dog is looking to improve its product offerings and customer experience by launching new products and enhancing existing ones. This involves synthesizing data, understanding market positioning, and defining user experiences to drive customer acquisition and retention.
Requirements
- You have demonstrated measurable impact in product management experience, ideally at an eCommerce company.
- You are focused on uncovering measurable insights and are deeply familiar with tools to support retention, personalization, and digital product efforts.
- You have a demonstrated track record of distilling insights from data, especially connecting physical world behaviors and events to customer retention to define features that improve the customer experience
- You can thrive in a fast-paced and ambiguous environment, naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions
- You're an owner, have excellent problem-solving skills and can prioritize tasks effectively, with a strong attention to detail
- You're a skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision-making
- You have a customer-centric mentality and experience collaborating with design, engineering, brand, and operations
Responsibilities
- Define the capability and feature improvements required to launch new products by synthesizing data (quant and qual), understanding new product positioning, attributes, and benefits, and defining experiences that support launch and adoption by both new and existing customers.
- Distill insights into an actionable product roadmap, then lead a cross-functional team to design, scope, build, and ship high-impact features that meaningfully improve acquisition and retention - and therefore the lives of our customers and their four-legged companions.
- Design and deliver end-to-end experiences by deeply understanding the customer journey—from pre-checkout interactions through long-term subscriber engagement.
- Own, drive, and influence feature development within your engineering team and across partner engineering teams to deliver impactful functionality.
- Partner closely with product development, supply chain, operations, product design, engineering, data analytics, data science, leadership and other key stakeholders to negotiate priorities, tradeoffs, and ensure alignment
- Lead the ideation, development, testing, and launch of joyful experiences that improve the retention of new and existing customers
- Leverage quantitative and qualitative data to deeply understand the customer journey across all stages, mindsets, and personas. Use this data to develop compelling hypotheses for experimentation.
Other
- You will be working alongside a small but stellar group of PMs, engineers, growth and product development experts, and designers to bring experiences to life.
- A day won't pass without you talking to your customers and team, and inventing on behalf of them to deliver useful and joyful experiences.
- We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space.
- You strongly believe PMs work for the team, not the other way around
- You love dogs.
