Cloudflare's network protects over 20% of the Internet and the company is looking for a product manager to help build the systems and processes that allow them to order, deploy, and manage their infrastructure at scale to meet the needs of their rapidly increasing customer base.
Requirements
- Domain expertise in infrastructure operations or procurement
- Distributed systems experience that allows driving the scaling strategy for deployment as the scale grows both on volume and number of internal customers supporting
- Experience presenting new products and features to customers – whether as a developer, analyst or product manager
- Experience working with large and complex data sets (SQL, Postgres, Prometheus, etc.)
- Ability to communicate complex technical concepts to all audiences
- Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
- Scripting/programming experience (Python, Go, etc.) and/or experience with web frameworks
Responsibilities
- Build systems and processes that will enable the company to grow efficiently
- Lead the transformation by driving critical initiatives like comprehensive ERP integration and building improvements to dramatically reduce hardware deployment time and accelerate growth
- Achieve perfect visibility, mastering the challenge of asset accuracy by implementing systems to know the exact location and status of every piece of hardware
- Empower stakeholders by improving visibility into asset inventory to support crucial capacity planning and provide essential, real-time metrics on compliance and security to all teams
- Ensure resilience and business continuity by elevating operational standards to ensure all maintenance processes are completely non-impacting to customers
- Represent the customer, be it internal or external, and build intimate, personal customer relationships
- Develop the platform vision for the area and ensure that the vision can work not just for the current set of customers, but for 10 or even 100 times the current set
Other
- 8+ years of previous product management experience
- Strong customer and stakeholder empathy
- Exceptional communication, presentation, organizational and analytical skills
- Demonstrated ability to lead, drive consensus and deliver in a matrixed organization with multiple stakeholders
- BS/MS in a technology- or business-related field
