ServiceUp is seeking a Senior Product Manager, Platform to lead the strategy, development, and growth of our platform and integrations. This role is a strategic leader responsible for both consuming APIs from our partners to enrich our platform and exposing our proprietary data via APIs to enable a thriving partner ecosystem. The ideal candidate will bridge the gap between technical teams and business stakeholders, ensuring our platform provides a reliable, scalable, and secure foundation for innovation and business growth.
Requirements
- 5+ years of experience in product management or a related technical role, with a minimum of 3 years focused on APIs, platforms, or partner ecosystems.
- A proven track record of delivering complex products in an agile environment and managing a product from conception to launch.
- Deep understanding of API architecture, SaaS platforms, and partner integration workflows.
- Experience with major API management platforms like MuleSoft, Apigee, or Postman.
Responsibilities
- Define and own the product vision and roadmap for ServiceUp's API platform, ensuring it aligns with the company's long-term business objectives and strategic initiatives.
- Work with external partners and vendors to understand their API offerings, prioritize integration opportunities, and oversee the development lifecycle of consuming their APIs to enrich ServiceUp's platform.
- Lead the design, development, and management of ServiceUp's APIs, ensuring they are robust, scalable, and well-documented to attract and empower external developers and partners.
- Serve as the primary point of contact for API-related matters, working closely with engineering, design, marketing, sales, and operations teams to launch cross-functional initiatives and gather requirements.
- Cultivate and grow a thriving partner ecosystem. This includes defining features that accelerate partner onboarding, ensuring seamless developer experiences, and acting as a technical liaison for API-related inquiries.
Other
- A bachelor's degree in a relevant technical field or equivalent practical experience.
- Strong analytical skills and the ability to translate technical concepts into clear business value for both technical and non-technical stakeholders.
- Exceptional collaboration and communication skills, with the ability to build trust and alignment across diverse teams.
- Experience in a high-growth, entrepreneurial environment.
- A background in developer tools or coding.
