Muck Rack is looking to solve the problem of enabling organizations to build trust, tell their stories, and demonstrate the unique value of earned media by streamlining the PR workflow and providing a comprehensive platform for media database, monitoring, and reporting.
Requirements
- Proficiency in contributing to product development teams, from solution requirements to execution, and asynchronously breaking down product and technical requirements
- Experience in using product development tools (ex. JIRA, Shortcut or Linear), navigating product analytics (ex. Heap, Pendo), and collaborative tools (ex. Miro, FigJam, LucidCharts, etc.)
- Experience making sound and challenging prioritization decisions, and getting buy-in from all stakeholders related to that decision
- Experience working on a reporting suite of tools in some capacity, understanding the complexities of data visualizations, building effective dashboards, underlying data cleanliness, and more
- Familiar with SQL queries with exploratory data analysis
- Experience performing quality assurance (QA) testing to evaluate functionality and catch issues before they reach production
- Past experience with hybrid or distributed teams is a plus
Responsibilities
- Partner with product leadership to establish, validate, and sell a strategy for Reporting & Insights at Muck Rack
- Project manage all Reporting & Insights projects, from scope to release, partnering with UX, go-to-market, product marketing, and revenue stakeholders
- Explore innovative solutions for a market that’s ripe for innovation, advocating for new possible approaches to old PR problems, and demonstrate an openness for leveraging AI to shape workflows in ways that provide clear value
- Identify, track, and report back on key product health metrics to showcase the effectiveness of our roadmap and build decisions, and prioritize necessary follow-up work to close gaps
- Write clear requirements, and acceptance criteria to ensure tech teams have the clarity they need to deliver high quality outcomes for users and internal stakeholders
- Maintain the day-to-day backlog with the engineering teams, ensuring all tickets are prioritized and planned to meet targeted milestones
- Inform and manage project plans on more major projects to ensure cross-functional dependencies are known and tracked, and define and track progress against project OKRs
Other
- 4+ years product management, or equivalent professional SaaS experience in customer success, UX research, product operations, product marketing, or data analytics roles
- Strong self-management practices with attention to detail
- Experience partnering strongly with customer success teams, and building up a strong knowledge of key pain points and opportunities
- Ability to distill business needs to support the product to meet those needs
- Commitment to equity and valuing diverse perspectives
