The Coca-Cola Company is looking to improve the digital experience for service providers who install, maintain, and repair their equipment. The goal is to make their work more efficient, accurate, and reliable by untangling complex operational workflows and building tools that enhance their effectiveness.
Requirements
- Proficiency in modern discovery and delivery practices
- Strong analytical thinking, with comfort using data and experimentation in decision-making
- Experience with products that support equipment servicing, maintenance, or field operations
- Familiarity with workflows such as installation, repair, diagnostics, preventive maintenance, or parts management
- Exposure to tools used by distributed technicians or contractors (e.g., work order management, routing, documentation, or compliance systems)
- Understanding of how technical service teams coordinate with internal operations and customer-facing teams
- Comfort designing for users who work in varied environments and rely on mobile or on-the-go tools
Responsibilities
- Own the vision, outcomes, and roadmap for the Service Provider Experience
- Define the most important provider and business problems to solve, with success metrics tied to efficiency, accuracy, and quality of service execution
- Lead discovery through field observation, user research, data analysis, and experimentation
- Translate insight into clear priorities, roadmaps, and product requirements
- Partner closely with design and engineering to deliver solutions that are valuable, usable, feasible, and aligned to strategy
- Use performance data and provider feedback to guide iteration and continuous improvement
- Explore opportunities to apply data, automation, or intelligent assistance to support better decisions and reduce rework
Other
- 5+ years in product management or related fields (engineering, design, data, research)
- Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact
- Clear, compelling communication across technical and non-technical audiences
- Ability to balance multiple priorities and make thoughtful trade-offs in complex environments
- Must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
