Braze is looking to evolve its mobile messaging channels (SMS, RCS) and grow the SMS product through its next growth phase by developing best-in-class features designed around the needs of marketers.
Requirements
- Demonstrated experience translating a product vision into execution within a fast-paced, high-tech setting, particularly in the messaging or CPaaS industry.
- Solve highly complex issues spanning technical architecture, process design, and end-user application
- Own the product from concept through launch and iteration
- Clearly articulate strategy and requirements when presenting to both internal and external audiences
- Go beyond collecting requirements to uncover the true customer challenge
- Experience working with SMS or other mobile messaging solutions
- Experience working at a B2B SaaS company
Responsibilities
- Collaborate closely with Engineers, Product Managers, Product Designers, and stakeholders across the business to scope effective solutions, build, prioritize, and execute the SMS roadmap
- Manage the product roadmap for our SMS team - analyzing inputs from a wide variety of sources to prioritize the most important next steps for our product (user feedback, research, usage data, support requests, etc)
- Deeply understand our customers, market, and technology environment. The SMS team operates in a dynamic ecosystem, and staying on top of the landscape in which we operate is a must
- Setup qualitative and quantitative feedback loops to dive into our customers' problems and build proposals to address them creatively
- Run point on launching features and functionality released by the team
- Own the commercial lifecycle for your product area: establishing clear strategies for packaging, pricing, and positioning while partnering with Product Marketing on messaging.
- establishing and managing strategic partnerships with resellers and system integrators, working closely with the SMS Product Lead to expand our market reach
Other
- An experienced builder with 5+ years of Product Management experience
- You have a proactive, positive, can-do attitude.
- You consistently drive projects to successful completion, measure success, and proactively seek opportunities to enhance both processes and products
- You have an eagerness to learn and grow
- Experience at a high-scale technology startup (we operate at the scale of billions of users)
