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The Red Hat Portfolio Lifecycle Management (PLM) team is seeking a Senior Product Operations Engineer to improve the user experience across the entire product lifecycle, with a focus on OpenShift Container Platform and related technologies.

Requirements

• Experience with CI/CD automation using tools such as Chef, Puppet, Ansible, or Jenkins
• Strong troubleshooting skills, creative problem-solving ability, and effective time management
• Ability to read and write code (strongly preferred)
• Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle.
• Familiarity with data analysis tools (e.g., Tableau) and version control tools (e.g., Git, GitHub) is a plus
• Experience contributing to upstream open source projects is a plus

Responsibilities

• Use data to identify customer trends and guide product roadmap priorities
• Develop reusable, self-service solutions to address recurring incidents
• Break down complex technical issues into actionable improvements
• Select effective methods and techniques to resolve issues efficiently
• Analyze upstream development against current customer-reported defects
• Promote and apply best practices for sustainable, long-term solutions

Other

• 5+ years’ experience as a support, sustaining, or development engineer or equivalent enterprise-level technical role
• Bachelor’s degree in computer science or related field, or equivalent work experience
• Self-motivated learner who adapts quickly and contributes to team success
• Passion for technology and delivering exceptional customer experiences
• Collaborate with cross-functional teams to identify opportunities for AI integration within the software development lifecycle, driving continuous improvement and innovation in engineering practices