WGU is looking to expand access to higher education through online, competency-based degree programs and needs a Senior Product Operations Manager to help identify, create, and develop processes and best practices for the Product Organization.
Requirements
- Agile, Product Management, Project Management, SDLC training or certification
- Experience with product-led technology teams
- Experience within an Agile software development environment
- Minimum 5 years of experience performing operations functions within a software development context
- Experience with Product Management and/or software development tools/software (e.g., Jira, Confluence, Lucid, Mural, Roadmapping software, etc.)
- Pragmatic Institute or other Product Certification/training
- Product Operations training
Responsibilities
- Uses qualitative and quantitative insights to dig deep into workflows and product usage to drive both operational playbooks and tooling enhancements
- Leads cross-functional working groups to implement and support new system capabilities
- Standardizes documentation of Roadmaps, Strategy Reviews, Product Briefs, Vision Statements, Release Plans and Release Notes, Experiment Findings, Internal Product Announcement materials
- Creates standard templates and frameworks for communication and supporting product practices
- Routinely communicates roadmap progress to leadership and cross-functional stakeholders to drive decision making on key trade offs
- Assists with consistent OKR monitoring and reporting
- Establishes and implements standards and processes for the management of product backlog health
Other
- Typically requires a University Degree or equivalent
- Minimum of 5 years related experience, with 2+ years of software Product Management experience
- Minimum 2 years of experience in a leadership role
- Demonstrated ability to support, coach and provide feedback to others
- Ability to influence, build consensus, and motivate others
