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Senior Product Operations Manager

Global Payments

From $135,000
Sep 17, 2025
Nashville, TN, US
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Global Payments is looking to improve product lifecycle efficiency, optimize processes, and ensure cross-functional alignment to successfully deliver products.

Requirements

  • Proficient in Jira, Jira Product Discovery, Pendo, Confluence, 365 Move

Responsibilities

  • Define, implement, and optimize repeatable processes for product development, launch, and GTM activities to improve efficiency, consistency, and speed to market.
  • Serve as a central point of contact and a leader for various teams (product, engineering, marketing, sales, customer support, etc.) to align product vision with business requirements and ensure seamless execution.
  • Drive the entire product lifecycle, from launch planning and milestone execution to post-launch performance analysis and ongoing optimization.
  • Develop and execute comprehensive GTM plans for new products and feature enhancements, working with stakeholders to bring the product vision to life.
  • Build systems to capture, analyze, and report on quantitative and qualitative data, developing KPIs and providing data-driven insights to inform strategic product decisions and improvements.
  • Lead and manage strategic cross-functional projects, ensuring alignment with company-wide processes and timely delivery of major product initiatives.

Other

  • Strong 5+ years of experience in product management, product operations or program management within a product-led organization.
  • Deep understanding of product operating models and modern product management methodologies (e.g., customer discovery, empowered teams, outcome-based roadmaps).
  • Strong stakeholder management skills with the ability to influence at all levels of the organization — including executives.
  • Experience defining and measuring KPIs to assess program success and drive continuous improvement.
  • Must be able to navigate a changing business landscape and influence others.
  • Willingness to travel 10-15%
  • Applicants MUST be authorized to work in the U.S. We are unable to Sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.