OneMagnify is looking for a Product Owner to bridge IT, business, and field operations, ensuring deliverables meet business needs and resolving field and customer issues effectively.
Requirements
- Working Knowledge of Dealer Management Systems
- Understanding of Automotive Dealership Operations
- Understanding of Relational Databases
- Basic Knowledge of Query Concepts (Joins & data wrangling)
- Knowledge of Jira a plus
- Prior use of GUDB Databases & Ford Reference tables a plus
Responsibilities
- Serve as the Product Owner for the IT team, managing the product backlog, setting priorities, and aligning deliverables with business needs.
- Act as the Call Center Coordinator, ensuring seamless communication and resolution of customer-reported issues.
- Function as the Lead Liaison for FSR+, gathering feedback, translating requirements, and representing field service needs within product development.
- Lead efforts in field issue resolution, driving root cause analysis and coordinating timely solutions across teams.
- Oversee issue tracker management, ensuring accurate documentation, monitoring, and closure of issues in alignment with organizational priorities.
Other
- Project management skills
- Ability to prioritize numerous high priority tasks & projects for an IT team to deliver Ford Initiatives.
- Ability to work with challenging downstream customers internally & externally
- Ability to Manage outside vendor projects & delivery timelines (Motive Incident Tracker, Motive Activate)
- Ability to Manage Call Center Activities & Performance (3 React Call Center Resources)
- Ability to diagnose problems that are with vague problem descriptions to suggest changes to processing
