Genworth is looking to enhance the customer and agent experience as they navigate digital journeys during the new business sales experience and ongoing agent profile maintenance experience.
Requirements
- Bachelor’s degree in computer science, human-computer interaction/UX, business administration, marketing, or related field (or equivalent experience).
- 10+ years of experience in developing and executing on digital capabilities for end users, with the ability to lead and influence others across multiple teams.
- 8+ years working within Scrum/Agile frameworks while delivering digital capabilities for end users.
- Strong analytical, problem-solving, and strategic thinking skills.
- A strong bias for action with the ability to self-organize and lead self-organizational activities across teams.
- Strong ideation and user feedback workshop facilitation skills.
- Experience with A/B testing and data-driven decision-making.
Responsibilities
- Advocate for a seamless, customer-centric experience across multiple digital journeys with a focus on increasing digital journey funnel throughput with multiple electronic application experiences.
- Analyze user engagement monitoring tools to proactively identify opportunities to improve the CX and improve funnel throughput.
- Maintain and prioritize a transparent product backlog with clear acceptance criteria.
- Facilitating ideation and user feedback workshops to help inform new experience designs and the product backlog.
- Ensure two sprints of refined stories are consistently ready for development.
- Translate business requirements into actionable user stories.
- Partner with UX Research and Product Design teams to optimize customer journeys.
Other
- Bachelor’s degree in computer science, human-computer interaction/UX, business administration, marketing, or related field (or equivalent experience).
- 10+ years of experience in developing and executing on digital capabilities for end users, with the ability to lead and influence others across multiple teams.
- Strong verbal, written, visual communication skills and influencing abilities across all levels of the organization.
- Experience managing multiple projects and priorities.
- Public speaking and strong executive presence to provide vision casting, thought leadership and influencing for executive audiences, stakeholders and delivery teams.
