Genworth is looking to enhance the customer and agent experience within their digital journeys, specifically for new business sales and ongoing agent profile maintenance. The goal is to increase digital journey funnel throughput and enable licensed agents to complete key transactions efficiently through a self-service portal.
Requirements
- 10+ years of experience in developing and executing on digital capabilities for end users, with the ability to lead and influence others across multiple teams.
- 8+ years working within Scrum/Agile frameworks while delivering digital capabilities for end users.
- Strong analytical, problem-solving, and strategic thinking skills.
- Strong ideation and user feedback workshop facilitation skills.
- Familiarity with UX design, user-centered methodologies, and analytics tools.
- Experience with A/B testing and data-driven decision-making.
Responsibilities
- Advocate for a seamless, customer-centric experience across multiple digital journeys with a focus on increasing digital journey funnel throughput with multiple electronic application experiences.
- Analyzing user engagement monitoring tools to proactively identify opportunities to improve the CX and improve funnel throughput.
- Bringing forward looking / innovative / new ideas to transform our digital products and associated experiences.
- Maintain and prioritize a transparent product backlog with clear acceptance criteria.
- Facilitating ideation and user feedback workshops to help inform new experience designs and the product backlog.
- Ensure two sprints of refined stories are consistently ready for development.
- Translate business requirements into actionable user stories.
Other
- This position is available to Virginia residents as Richmond or Lynchburg, VA hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time
- Public speaking and strong executive presence to provide vision casting, thought leadership and influencing for executive audiences, stakeholders and delivery teams.
- A strong bias for action with the ability to self-organize and lead self-organizational activities across teams.
- Excellent verbal, written, visual communication skills and influencing abilities across all levels of the organization.
- Experience managing multiple projects and priorities.
