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Caterpillar's Mining Center of Excellence (MCOE) is seeking to improve Physical Availability across global mining operations by enhancing product issue management, streamlining data reporting, and developing advanced analytics tools.

Requirements

• Experience as a former Technical Representative or similar field-based role
• Mining industry experience
• Solid understanding of global quality standards
• Strong analytical mindset
• Experience in data visualization and reporting (Power BI preferred)
• Familiarity with Caterpillar’s product reliability systems
• Proficiency with the tools

Responsibilities

• Lead the collection, scoring, and prioritization of top product issues across Resource Industries (RI) regions.
• Develop and maintain executive-level reporting for RI product groups, highlighting critical product health trends.
• Analyze service and quality data to identify trends and opportunities for uptime improvement.
• Build and maintain dashboards using tools like Power BI to enhance visibility and decision-making.
• Define and refine leading indicators to measure fleet availability and performance.
• Continuously improve data collection and analysis processes, introducing new tools and methodologies.
• Partner with internal teams, regional managers, and dealer networks to align on strategic direction for service data tools.

Other

• Work full-time at the Tucson, AZ or Peoria, IL office.
• Up to 10 – 25 % travel.
• Domestic relocation assistance is available.
• Sponsorship is not available.
• Any offer of employment is conditioned upon the successful completion of a drug screen.