Caterpillar's Earthmoving division is hiring a Sr. Product Service Engineer to monitor the overall performance (including reliability, durability, maintainability and repairability) of Mining Motor Graders and address technical queries and product issues.
Requirements
- Knowledge in product improvement processes, including CPI and defect resolution, ensuring high reliability, durability, and maintainability.
- Knowledge or experience working with motor graders and/or products is a benefit but not required.
Responsibilities
- Main contact for field reps and Caterpillar dealers, addressing technical queries and product issues.
- Manage product issues, escalate priorities, gather data, support root cause investigations, leverage cross-functional experience to solve customer problems and communicate throughout.
- Provide technical expertise to troubleshoot machine issues and communicate corrective actions.
- Improve product repairability, maintenance, and serviceability.
- Responsible for creating and publishing service magazines, special instructions, and field rework requests through product service letters
- Support continuous product/serviceability improvement (CPI) and warranty programs.
- Collaborate with engineering teams to develop and implement ICA and PCA solutions, executing field fixes and field support programs.
Other
- Proven ability to collaborate directly with customers, dealers, and field representatives to gather insights and improve product performance.
- Experience in planning and executing field follow programs and conducting serviceability audits to enhance the customer experience.
- Strong written and verbal communication skills, demonstrated through creating and publishing service magazines, special instructions, product service letters or similar communication channels.
- Excellent written and verbal communication skills to interact and build strong relationships with global teams and customers.
- Strong collaboration skills.
- Self-starter with a pro-active mindset, taking initiative to tackle challenges and drive effective solutions forward.
- Travel up to 25% (potential for international and domestic)
- Domestic relocation assistance is available for this role
- Sponsorship is NOT available for this position
- This position requires working onsite five days a week.
- Relocation is available for this position.
- Visa Sponsorship is not available for this position.
- Any offer of employment is conditioned upon the successful completion of a drug screen.
