CarGurus is looking to enhance its product offerings and support for automotive dealers by improving pricing strategies and optimizing vehicle acquisition processes. The goal is to drive dealer success and maximize their value from the CarGurus platform.
Requirements
- Prior experience supporting automotive dealers' vehicle acquisition and pricing strategies at scale, through other vendor or SaaS company experience
- Deep expertise in vehicle pricing strategies, from acquisition to sell-through, and a thorough understanding of dealership operations
- Ability to learn and leverage AI tools for personal performance and business gains
Responsibilities
- Proactively deliver product onboarding and lifecycle support to single and multi-rooftop dealers across the CarGurus customer base, leveraging current resources and innovating on existing processes or resources to improve the customer experience
- Deliver expert product training, best practices, and performance management via phone/video, providing a high-touch support experience for the assigned book of business
- Become and serve as an indispensable advisor to dealer customers, earning trust and credibility to impact their bottom line
- Be responsible for ongoing product retention and the prevention of churn
- Provide resources and guidance to internal sales & service account teams
- Collaborate with CarGurus product, engineering, and various stakeholders to deliver personal and customer feedback for product enhancements, bug fixes, and ongoing product innovation
- Create new product support resources as needed
Other
- 5+ years of professional experience
- Willingness to adopt & deliver new product support in the future
- Ability to thrive in a "building" capacity, comfortable with ambiguity and adept at shaping processes and strategies in a developing environment
- Strong communication skills to build and maintain robust relationships with dealers, ensuring their objectives are met and exceeded
- Strong attention to detail and presentation skills, with the ability to convey complex ideas clearly and effectively
- Thrive in a collaborative environment, acting as a connector between CarGurus customers, the Product Specialist team, and cross-functional stakeholders
- Ability to approach complex problems with curiosity and an open mind
- Willing to go the extra mile to solve problems for your customers, team, and business
- LI-Hybrid
