Jigsaw is looking to transform the way professional services and financial institutions work by helping clients organize, visualize, and use their data, and the Product Success Manager role is critical to ensuring an exceptional experience for users of Jigsaw's solutions.
Requirements
- AZ-900 (Microsoft Azure Fundamentals) certification
- Familiarity with enterprise and law firm technologies: iManage (DMS & Risk), Litera (Document Lifecycle & Transaction Management), Intapp (Risk Management), Thomson Reuters / HighQ (Client Collaboration)
- Experience with Azure and DevOps tools
- Technical expertise in software and technology
- Helpdesk or technical support experience
- Project management or coordination experience
- Exposure to professional services environments, such as legal, accounting, consulting, and financial services
Responsibilities
- Conduct technical configurations of the Jigsaw platform
- Utilize Azure and DevOps tools confidently
- Create and maintain product documentation including technical manuals, in-app walkthroughs, tour guides, user notifications, and training videos
- Perform functional testing of Jigsaw solutions prior to product releases to ensure quality and readiness
- Track and manage user feedback, enhancement requests, and common issues
- Identify trends and relay insights and product updates to the client-facing teams
- Collaborate on the development of written and video marketing content that communicates product value and updates to users
Other
- Excellent written and verbal communication skills
- A strong sense of customer service and client care
- Highly organised and methodical in approach
- Demonstrated interest in software and technology
- Background in customer-facing roles, especially in Customer Success or Support
