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Senior Product Support Specialist

Southern Company

Salary not specified
Oct 2, 2025
Durham, NC, US
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PowerSecure needs engineering technical support on MicroGrid equipment including switchgear and generators to ensure safe and effective solutions for customers.

Requirements

  • Proficient in reading electrical/mechanical schematics and engineer-of-record drawings.
  • Experience with PLCs, generator controllers, protective relays, alternators, and generators.
  • Commissioning and field experience required.
  • Strong understanding of AC/DC electrical theory and operational theory of switchgear/PowerGen products.
  • Ability to troubleshoot and make engineering programming changes to controllers, PLCs, and HMIs.
  • Experience leading root cause analysis events.
  • NFPA 70 ARC Flash Certification preferred.

Responsibilities

  • Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators.
  • Support complex start-ups and field troubleshooting.
  • Provide onsite engineering changes and communicate action items.
  • Assist in field retrofit projects and technical documentation.
  • Support training teams and escalate critical issues.
  • Act as liaison between field and factory engineering teams.
  • Ability to troubleshoot and make engineering programming changes to controllers, PLCs, and HMIs.

Other

  • 12+ years of commercial/industrial experience with generators, ATS/switchgear, and paralleling control systems.
  • 5+ years of experience in product testing and development.
  • Valid driver’s license required.
  • Up to 45% travel required.
  • Occasional after-hours and weekend support.