Wells Fargo is seeking to build a better customer experience by putting customers at the center of everything they do, and this role is part of the Commercial Banking Operations division to support federal, state, agency, legal and regulatory requirements
Requirements
- System knowledge demonstrated through one or a combination of the following: Loan IQ, AFS, FRED, RELMS, nCino, CBOSS, SharePoint, reporting, training, Excel, review and interpretation of complex legal documentation
- Product knowledge demonstrated through one or a combination of the following Lines of Business: Corporate Real Estate [CRE], Syndications (Agency), International
- Knowledge and understanding of loan documentation
- Sound analytical skills with high attention to detail and accuracy
- Ability to apply knowledge of processes and systems to accomplish tasks
- Advanced Microsoft Office skills
Responsibilities
- Utilize practices to perform advanced quality assurance and self-assurance activities including comprehensive reviews of multiple types of executive office transactions and case review quality assurance activities
- Perform advanced, comprehensive regulatory or high-risk reviews of multiple types of executive resolution transactions and case reviews within multiple inventory types
- Identify risk and problem areas and recommend improvement
- Evaluate case intake, distribution, research, communication and resolution
- Ensure customer issues are addressed while maintaining compliance with internal company requirements and standards and agency or government regulations
- Perform second-level reviews
- Mentor less experienced colleagues and assist with their development
Other
- 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management
- Leadership skills including coaching, training, and mentoring
- Ability to work effectively, as well as independently, in a team environment
- Ability to work additional hours as needed
