Wells Fargo is seeking a Senior Quality Assurance Administrator to ensure rigor of controls and servicing activities within the Flood Operations team.
Requirements
- Understanding of FEMA Guidelines, NFIP, FDPA Requirements and Flood regulations
- Experience working in CCM (Credit Bridge Collateral Management)
- Experience with report analysis and compilation
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Strong analytical skills with high attention to detail and accuracy
- Experience identifying efficiency opportunities and gaps in team processes/procedures
- Experience facilitating and leading meetings across multiple business lines
Responsibilities
- Perform quality control activities for commercial loans
- Evaluate systems of record to ensure compliance with bank policies and regulatory requirements
- Conduct quality reviews and monitor key performance metrics
- Identify activities to ensure conformity with established procedures
- Review and score work
- Design and conduct training as needed
- Provide feedback to Processing
Other
- 4+ years of Quality Assurance experience
- Ability to work a hybrid schedule, at least 3 days a week working in office
- Willingness to work on-site at stated location
- This position is not eligible for Visa sponsorship
- Excellent verbal, written, and interpersonal communication skills
- Effective organizational, multi-tasking, and prioritizing skills
- Ability to work in a fast-paced deadline driven environment
- Ability to work effectively in a team environment and across all organizational levels
