Wells Fargo is seeking to improve the quality assurance process in the Writs & Levies Quality Control team in the Deposit and Legal Services department as part of Global Operations.
Requirements
4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Previous experience in legal order processing
Experience with Writs of Garnishments & Levies processing
Experience with Wells Fargo systems, 1LLG (One Liens, Levies, Garnishments), and Hogan
Ability to read and interpret legal documents
Ability to identify potential operational issues and legal risks
Intermediate Microsoft Office Skills
Responsibilities
Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
Assist in development and design of product specific databases
Review and score work
Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
Monitor quality assurance programs and processes to identify gaps and risk assessment
Other
Ability to work on-site at one of the posted work locations
Ability to work overtime based on business need and volume of the department
Ability to interact with all levels of an organization
Excellent verbal, written, and interpersonal communication skills
Ability to achieve high production and quality standards
