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MasterLock is looking to ensure the highest quality and reliability of their MasterLock connected Lockout/Tagout (cLOTO) platforms, specifically their web and mobile applications (iOS/Android) which interact with associated safety devices. This is critical for safeguarding users in hazardous industrial environments.

Requirements

• 6+ years of hands-on grey box manual QA testing experience, focusing on web and native mobile applications (iOS/Android) in Agile/Scrum environments.
• Proven experience in testing connected devices (IoT) and their software interfaces, including BLE and Wi-Fi technologies, and firmware testing.
• Strong understanding of client-server architecture, RESTful APIs, web technologies, mobile operating system behavior, Linux/Unix command line tools, Python/shell scripting, and API testing using Postman.
• Ability to create clear, traceable test cases and defect reports using tools such as Jira and TestRail, along with strong expertise in QA methodologies, processes, and documentation practices.
• Exceptional analytical skills with keen attention to detail and the ability to troubleshoot complex issues and perform log analysis effectively.
• Firmware OTA testing on consumer IoT devices, and manufacturing firmware test support experience.
• Basic SQL skills for database verification and familiarity with scripting languages (e.g., Python, Shell) for log parsing

Responsibilities

• Develop and implement comprehensive test plans for web and mobile applications (iOS/Android), prioritizing high-risk LOTO (LockOut/TagOut) workflows, and conduct QA engineering for native apps, backend systems, and firmware.
• Identify and create test workflows and scenarios based on product requirements, user stories and technical specifications, transforming them into structured and traceable test plans and test cases in TestRail.
• Execute thorough tests across various browsers (Chrome, Firefox, Edge, Safari) and devices (smartphones, tablets, desktops), covering functional, regression, exploratory, and usability testing, including validating interactions with BLE-enabled smart locks.
• Conduct scenario-based testing to simulate complete operational procedures to identify potential edge cases and safety concerns.
• Document defects in a bug tracking system (JIRA) and prioritize defect reports.
• Organize and drive bug scrub meetings with cross-functional teams for timely resolution.
• Communicate quality risks and test reports to stakeholders, provide insights during sprint planning and reviews, and actively participate in cross-functional meetings, advocating for quality throughout the software development lifecycle.

Other

• POSITION LOCATION: San Francisco, CA or North Olmsted, OH - Hybrid role
• Employment Type: Full-time
• Collaborate with developers, product managers, and UX designers to prioritize bug fixes, review requirements and user stories, and ensure alignment and integration of QA activities.
• Organize and provide training for remote support testers, review daily testing reports, plan tester/device allocations, and provide testing strategy and priorities while offering hands-on testing support for project milestones and updates.
• Foster collaboration with cross-functional teams in an agile/scrum environment, promoting continuous improvement in QA processes, methodologies, and documentation.