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Senior Quality Engineer - Customer Complaint Management

Continental

Salary not specified
Sep 21, 2025
Dover, NH, USA
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Solving manufacturing problems, ensuring product acceptability for customer use, and addressing customer and supplier defects.

Requirements

  • Understanding of quality systems, IATF 16949 & CSR.
  • Understanding and Knowledge of quality tools and standards such as APQP/PPAP, FMEA, MSA, SPEC.
  • Understanding and knowledge of problem-solving methodology including: 8D Methodology, Ishikawa/5 Why.
  • 5+ years of experience in quality management.

Responsibilities

  • Quality activities in a manufacturing environment including quality systems improvement and documentation of quality requirements.
  • Use the tools of quality and other statistical methods to solve manufacturing problems.
  • Provide analysis and judgment to production regarding the acceptability of products for customer use.
  • Support new product introduction and investigation activities including review of PFMEA and initial control plans, including participation in APQP and NPI.
  • Review control plans and gauges for assembly and for improvements. Direct Gauge R&R studies to assure effective gauge implementation and improvement.
  • Problem-solving analyses for customer and supplier defects, create countermeasure reports, and present as required. Utilize 5Why, 8D, and other similar analysis methods to assure deep analysis and system-wide countermeasure implementation. Participate with SQM/SGE on the supplier side in the completion of supplier corrective action reports
  • Provide expertise in SPC concepts including process stability, capability, and reaction to “statistically out of control” situations.

Other

  • Safety is our highest priority and safety procedures / guidelines must be always adhered to. This includes safety wear such as safety glasses, steel or composite toe shoes, and in limited cases hearing protection.
  • The work on the shopfloor is within a non-climate-controlled environment where you will be exposed to temperature swings (hot/cold), forklift and pedestrian traffic, and noise.
  • This position is in support of a 24-7 manufacturing environment. While standard work schedule is Mon-Fri/ 8-5, flexibility of work hours is required as needed.
  • Good interpersonal and communication skills to interact with internal and external stakeholders, including suppliers and customers.
  • Able to work independently and travel frequently.
  • Legal authorization to work in the U.S. is required.
  • No relocation provided.