Atlassian is looking to solve the problem of scaling AI-enabled systems and driving strategic communications to amplify research insights and influence business decisions.
Requirements
5+ years of hands-on experience in research operations within complex or enterprise software environments.
Advanced expertise in participant recruitment, vendor and budget management, knowledge management and research tooling.
Proven experience leading the integration of AI-enabled tools and automation to improve efficiency, quality and scalability.
SQL or data analysis experience, for example writing simple queries, cleaning and joining datasets, and building lightweight reports in Google Sheets or Tableau to track cycle time, show rate and cost per recruit.
Responsibilities
Lead strategic research operations initiatives: Own and drive end-to-end delivery of programs that accelerate speed to insight and scale AI-powered research practices.
Advance participant operations: Shape governance, automation and best practices for participant panel management, ensuring compliance, ethical use and efficiency.
Evolve the AI-led research tech ecosystem: Lead evaluation, integration and optimisation of modular tools and agents, including budget management, vendor relationships and AI-driven automation.
Drive research enablement at scale: Design and deliver programs such as toolkits, automated agents, training and office hours that uplift research maturity and empower non-researchers to confidently engage in customer connection.
Amplify insight communication: Partner with research leadership to design and deliver strategic communications including monthly synthesis, blogs and points of view that extend the reach of insights and influence product direction.
Standardise, automate and scale operations: Establish scalable systems and practices that reduce duplication, improve quality and drive operational consistency.
Measure and communicate impact: Define and track key metrics that demonstrate operational effectiveness, efficiency and influence, and translate results into clear, persuasive narratives for stakeholders.
Other
Exceptional ability to translate operational outcomes into compelling narratives tailored for diverse audiences, including senior leadership.
Proven track record of influencing cross-functional teams and aligning stakeholders around insights and operational priorities.
Demonstrated experience mentoring and coaching peers, fostering growth and advancing craft excellence.
Strong strategic business acumen, able to link operational initiatives to business goals, product strategies and organisational priorities linked to data-informed decisions.
Skilled in managing complex stakeholder relationships across disciplines and functions.
