Prudential is looking to hire a Sales Support Manager to lead a team of Sales Support Associates who provide sales-cycle and administrative support to assigned account management and sales team members for life, disability, supplemental health and Medical Stop Loss group insurance customers for both NAO and Premier.
Requirements
- must develop a proficiency with relevant Prudential systems and software.
- A solid understanding of compliance policies and procedures and familiarity with products, services, administration systems and distribution methodology are required.
- A solid understanding of broker systems and designated Inbox process.
Responsibilities
- Manage a team of 4-5 Sales Assistants.
- Responsible for staff supervision and development, training, special projects, reporting, updating job aids/SOPs and ad hoc requests.
- Foster employee development and engagement; build skills and capabilities for greater organizational impact.
- Ensure that the team handles all proposals timely and accurately, and that they are successfully supporting the Sales and Account teams to ensure best possible sales and customer persistency outcomes.
- Serve as a resource to the team for any escalated issues, ensuring prompt resolution.
- A solid understanding of broker systems and designated Inbox process.
- Work with the strategic partner team to help resolve any specific broker proposal system issues.
Other
- Strong interpersonal skills, clear communication skills, team orientation, and the ability to work with business partners across the organization.
- Attention to detail and ability to deliver accurate, high-quality work within defined timelines. Ability to multi-task and work independently.
- Leadership experience desired.
- Bachelor’s degree or equivalent work experience required.
