Blueprint is looking for a Senior Research Strategist to lead high-impact research initiatives that shape customer-facing, AI-focused experiences across large-scale, end-to-end journeys. The role involves translating complex business objectives into human-centered insights to drive clarity, strategy, and design direction within an AI-centric innovation studio.
Requirements
- 8+ years of UX Research experience
- 6+ years designing and leading co-creation, ideation, and design thinking workshops.
- 6+ years conducting 1:1 customer interviews.
- 8+ years working on digital experiences involving AI, self-service, omnichannel, or automation-based solutions.
- Strong ability to analyze research data, synthesize insights, and communicate findings through compelling storytelling.
- Ability to conduct research analysis and reporting independently in a fast-paced environment.
- Demonstrated understanding of AI concepts such as machine learning, natural language processing, and AI-enabled experience design.
Responsibilities
- Conduct a wide range of research methodologies including qualitative, quantitative, foundational, generative, and evaluative approaches.
- Design, plan, and facilitate interviews, field research, international studies, and surveys.
- Recommend the most effective research methods and areas of focus aligned with business goals and customer needs.
- Develop and drive foundational research strategies, identifying key customer moments of truth.
- Translate complex findings into compelling narratives that create enthusiasm, alignment, and action among stakeholders.
- Present solutions and insights clearly and succinctly, even when navigating ambiguous design spaces.
- Review and validate research outcomes with internal partners, peers, and customers to maintain transparency and shared understanding.
Other
- Lead executive-level stakeholder conversations and set clear expectations with influence and diplomacy.
- Communicate holistic, customer-centric solutions across multiple levels of detail.
- Apply design thinking principles and customer experience frameworks to shape connected, scalable experiences.
- Contribute to AI Envisioning workshops that help organizations reimagine processes and possibilities through AI.
- Prior experience with enterprise (B2B) customers.
