Improving the product experience and maintaining a customer-centered product development process at Slack through practical and impactful research on how people use Slack and what their needs are
Requirements
- 5+ years of user research experience, with a faculty in qualitative and quantitative data collection and analysis
- Experience designing and executing research projects across multiple teams in a fast-moving product organization
- Strong collaboration and communication skills, including experience partnering with senior product partners throughout the research process
- Storytelling skills and an ability to frame insights into compelling narratives along with familiarity in creating effective design artifacts, frameworks, and other tools to help guide and align product teams
- Experience working in an SAAS context or with knowledge workers
Responsibilities
- Independently gather and prioritize key research questions from product, design, engineering, and marketing partners
- Plan and conduct practical, impactful, and rigorous research via a diverse set of methods throughout the entire product cycle
- Build compelling evidence-based narratives within your own work and through synthesizing information from a variety of sources
- Collaborate with other Researchers to develop a full understanding of the customer and develop strategic perspectives on the product
- Build bridges across and between product teams via your work, influencing broad swaths of the business, and also act as an internal evangelist for our customers, our users and product research
Other
- Bachelor's degree or equivalent experience
- Ability to work in a dynamic organization
- Excellent communication and collaboration skills
- Willingness to roll up your sleeves and perform a wide variety of research-related tasks
- Time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program
