Path Robotics is seeking a Support Engineering Lead to bridge the gap between their Robot Fleet Operations and development teams, aiming to resolve technical issues efficiently and improve support processes, tooling, and documentation for their AI-driven welding robots.
Requirements
- Experience with robotics, path planning, and point cloud processing.
- Experience with computer vision methods, vision sensors, and data analysis (2D and 3D).
- Exposure to machine learning concepts and applications.
- Experience with Docker
- Strong proficiency in Python and C++.
- Proven ability to develop top-notch documentation, including SOPs and playbooks for operational efficiency.
- Expertise in triaging and prioritizing issues based on impact and urgency.
Responsibilities
- Act as the L2 support layer, handling escalated issues from L1 and collaborating with L3.
- Perform root cause analysis to ensure thorough understanding and resolution of recurring issues.
- Develop tooling, processes, documentation, and SOPs to minimize support escalations.
- Build playbooks and solutions that enable Mission Control to resolve issues independently.
- Create automated solutions, bug fixes, and workarounds to proactively prevent support issues.
- Create and maintain a comprehensive database of documentation and playbooks for common technical issues.
- Drive software best practices including instrumentation, traceability, repeatability, testing, and software QA/QC.
Other
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, Robotics Engineering, or a related field, or equivalent experience.
- Strong cross-functional collaboration skills with technical and non-technical teams.
- Exceptional time management and a self-directed approach to finding high-value work.
- Excellent communication skills: able to communicate equally well with technical and nontechnical audiences.
- Strong commitment to maintaining and enhancing documentation.
- Experience leading teams is a big plus.
- Free lunch every day
- Flexible PTO
- Medical, Dental, and Vision insurance
- 6 weeks 100% paid parental leave plus an additional 6-8 weeks maternity leave for the birthing parent (12-14 weeks total)
- 401K through Empower
- Paid Referral Bonus
