Omron Robotics and Safety Technologies (ORT) is seeking to address quality-related issues at end-customer sites for their intelligent vision-guided robotics systems, aiming to ensure performance, durability, and customer satisfaction through effective field quality management, warranty claims resolution, and continuous improvement.
Requirements
- Proven experience in quality engineering supporting manufacturing systems.
- Must have proven experience in tracking quality, warranty, and reliability performance.
- Strong technical background with expertise in mechanical, electrical, software, and complex systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Lead 8D problem-solving processes, Six Sigma, or Lean methodologies to drive continuous improvement.
- Implement corrective and preventive actions (CAPA) to resolve recurring field issues.
- Ensure robotic systems comply with ISO 9001, ISO 10218, ANSI/RIA R15.06, OSHA, and other industry standards.
Responsibilities
- Oversee robot performance in the field, ensuring reliability and uptime meet expectations.
- Monitor failure trends, root cause analysis (RCA), and corrective actions (CAPA) for recurring issues.
- Develop and track key quality metrics (MTBF, MTTR, defect rates, etc.) to improve system performance.
- Lead failure mode and effects analysis (FMEA) for robotic components and systems.
- Manage robotic warranty policies, claims, and service contracts to support customers and partners.
- Act as a technical liaison between customers, engineering, and manufacturing teams to address field concerns.
- Provide on-site troubleshooting, diagnostics, and hands-on support for robotic systems.
Other
- 10+ years of experience in field quality with deep technical expertise in problem solving.
- A strong focus on customer needs, customer value generation and technical support.
- Excellent communication and interpersonal skills, with the ability to effectively and assertively interact with customers, internal teams, and any other stakeholder.
- Commitment to continuous improvement and exceeding customer expectations.
- To conform with U.S. export control regulations, applicant should be eligible for any required authorization from the U.S. Government.
