Ferguson is seeking a Senior Sales Support Representative to support customer needs by determining the best products and solutions, ensuring timely quotations and accurate sales orders, and coordinating deliveries.
Requirements
- Ability to effectively use customer relationship management (CRM) system and phone system.
- General digital literacy including Microsoft Office.
- Ability to quickly learn product knowledge and processes.
Responsibilities
- Work together with Sales associates to support customer needs by determining the best products and solutions.
- Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
- Coordinate deliveries on behalf of customers.
- Answer sales calls for general information, addressing and resolving customer concerns or questions.
- Ability to effectively use customer relationship management (CRM) system and phone system.
Other
- 3-7 years of sales and/or customer service experience is preferred.
- Exhibit strong skills for sales, including the ability to upsell.
- Prior Sales experience and or installation of HVAC equipment and accessories is strongly preferred.
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
- Ability to learn and implement Ferguson’s warranty processes and procedures, including those of its vendor partners.
- Ability to react well in a fast-paced environment & follow through on commitments.
- Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
