NEOGOV is seeking a Senior Salesforce Administrator & Developer to join their salesforce operations team to play a key role in the upkeep, design, process analysis, and maintenance of the system, adhering to design best practices while paying special attention to upstream and downstream impacts of all organizational requests and needs.
Requirements
- 6+ years of Salesforce Administration experience including valid Advanced Level certification(s)
- 4+ years of Salesforce Billing, Sales, CPQ, Marketing, and/or Service Cloud experience
- Proficiency in configuring and customizing Salesforce financial applications, including Financial Management, Revenue Management, Renewals, and Billing
- Experience with Salesforce development languages including SOQL, SOSL, Visualforce, JavaScript, HTML, CSS and Lightning web components
- Strong reporting background using standard Salesforce Lightning reports and Dashboards
- Experience building flows, dynamic pages, validation rules, and managing 3rd party integrations including RightRev, Netsuite, or similar financial applications
- Deep understanding of Salesforce architecture and functionality (CPQ, custom objects, flow builder, CRM Analytics, Communities, data structures, etc.)
Responsibilities
- Lead the development, administration, and maintenance of the Sales and Service Cloud platforms including workflow management, user management, case management, security settings, and data integrity
- Identify inefficiencies within the Sales and Service Cloud platforms, focusing on process improvement, enhancements, and cleanup
- Build and support organization via ongoing development using coding languages
- Play a key role in the integration and management of 3rd party systems connected to salesforce, including finance, sales, marking, and service oriented tools, as well as Mulesoft and Zapier
- Partner with IT and Product Development teams to create and maintain system integrations to maximize Salesforce as a central source of truth
- Develop reports and dashboards to monitor service performance and track key performance indicators (KPIs)
- Streamline case management process while providing support and training for Customer Support team
Other
- This is an onsite role Mon-Fri at the Draper, Utah office, El Segundo, CA office, or San Clemente, CA office.
- Demonstrate excellent analytical and communication skills with ability to translate technical requirements to business stakeholders
- Stay up to date with the latest Salesforce releases, updates, features and recommend best practices for optimal system performance
- Actively participate in team meetings and be a part of planning and design sessions with the internal and external stakeholders
- Prepare user training materials and conduct periodic training sessions
