Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities.
Requirements
- 5+ years of Salesforce development experience, with a proven track record of designing and implementing complex, scalable, and maintainable solutions on the Service Cloud platform.
- Zendesk development experience is a plus.
- Demonstrated experience with the full software development lifecycle within an Agile or Scrum environment, from collaborating on business requirements to leading technical solution design.
- This includes a strong command of development tools like Git, SFDX CLI, DevOps pipelines, and/or other development tools.
- Experience with Salesforce Einstein, Agentforce, chatbots, or other AI tooling, with a demonstrated ability to identify initiatives where AI can be strategically applied to accelerate and enhance both the agent's workflow and the overall customer experience
Responsibilities
- Own the end-to-end development lifecycle for new features within Salesforce Service Cloud and Zendesk to improve agent productivity and the customer experience, including choosing the right tool for the job, be it a declarative change, custom Apex/code, or leveraging a 3rd party application.
- Collaborate with business systems analysts to translate requirements into technical solutions that are maintainable and scalable.
- Design, develop, and maintain scalable solutions that integrate Salesforce's Einstein capabilities and other AI services to automate processes and provide intelligent insights.
- Partner with other engineers to architect new features and ensure seamless integration with existing Service Cloud applications.
- Maintain a customer-centric and data-driven approach, monitor the performance of features, troubleshoot issues, and inform future enhancements.
Other
- A strong sense of ownership and accountability for the entire feature lifecycle, from initial design to production release.
- A collaborative mindset and a passion for continuous learning, with a focus on delivering value to customers and improving the agent experience.
- Individuals are expected to work from the office 2 to 3 days a week.
- Starting January 2026, hub-based employees will be expected to work from the office 3 days per week.
- Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences.
