Steampunk is looking to solve end-to-end organization and experience challenges for government clients by guiding them through their Design Intelligence™ framework, incorporating human-centered methods.
Requirements
- 6+ years of experience in human centered design, service design, and/or customer experience design
- Current portfolio demonstrating ideology, methods, tools, skills, and craft
- Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints
- Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems
- Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing
- Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart
- Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers
Responsibilities
- Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
- Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis
- Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision
- Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements
- Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
- Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations
- Ensure all deliverables across a variety of projects are produced at the highest quality
Other
- Ability to obtain a U.S. government Public Trust Security Clearance
- Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
- A natural curiosity for solving problems coupled with strong analytical skills
- A collaborative nature with excellent written communication and presentation skills
- Experience working in a project-based environment