Steampunk is looking for a Senior Service Designer to guide government clients through their Design Intelligence™ framework, using human-centered methods to solve end-to-end organization and experience challenges.
Requirements
- Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints.
- Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems.
- Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing.
- Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart.
- Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome.
- Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers.
- A natural curiosity for solving problems coupled with strong analytical skills.
Responsibilities
- Lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities.
- Serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.
- Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis.
- Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision.
- Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements.
- Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations.
- Ensure all deliverables across a variety of projects are produced at the highest quality.
Other
- Ability to obtain a U.S. government Public Trust Security Clearance
- Master's Degree and 3 years of relevant experience; OR Bachelor's Degree and 5 years of relevant experience; OR No degree and 9 years of relevant experience
- Possesses at least one professional certification relevant to the technical service provided. Maintain a certification relevant to the product being deployed and/or maintained.
- Current portfolio demonstrating ideology, methods, tools, skills, and craft
- Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
