The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction.
Requirements
- 3+ years of experience in ServiceNow development, with a focus on CSM and SOM modules.
- Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS.
- Experience with systems integration and automation tools.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM).
- Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics.
- Familiarity with performance analytics and dashboard creation.
Responsibilities
- Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment.
- Create automated business processes and workflows to improve operational efficiency and customer experience.
- Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs.
- Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements.
- Support ongoing enhancements, maintenance, and performance optimization of SOM applications.
- Participate in Agile development cycles, including sprint planning, demos, and retrospectives.
- Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle.
Other
- Travel: 25%
- Excellent problem-solving and communication skills.
- Stakeholder engagement
- Documentation and knowledge sharing
- Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.