Enterprise customers demand high quality and differentiated service options, and timely support response to meet their business demands. Our team is responsible for the Enterprise Service portfolio, developing products for technical support, training services and advisory services to ensure customer can adopt, and gain immediate benefits from the NVIDIA solution. We are also responsible to identify and own the service pipeline, maintain customer satisfaction, and foster long term relationship with the customers.
Requirements
- Proven experience and deep understanding of AI software, software adoption, and onboarding processes, with a strong emphasis on developing support service products that enable seamless customer implementation and drive incremental value
- Solid knowledge of AI trends, including practical familiarity with generative AI tools
- Detailed understanding of AI software/Cloud service structures, service operations, pricing, positioning, and various routes to market
Responsibilities
- Develop and manage service products within the AI software and cloud support portfolio, with a particular focus on premium support offerings.
- Identify service gaps and opportunities, define product requirements and specifications, establish product strategy and positioning, and lead operational execution and performance measurement.
- Work with cross functional team to design and implement key metrics to monitor software onboarding, implementation, and adoption processes.
- Leverage data insights to inform strategic action plans and create targeted service offers that facilitate customer entry into the AI application ecosystem.
- Responsible to align key stakeholders, including internal technical team and external partners, to successfully launch the new services
- Identify areas for improvement in our software support processes and implement innovative solutions to enhance customer satisfaction
Other
- Results driven, capable of working in both a strategic and tactical environment, with ability to influence at all levels of the enterprise service business
- Strong communication and interpersonal abilities, with a track record of successful collaboration with individuals from various areas of expertise, both technical and non-technical
- Ambitious and self-motivated, with a passion for staying at the forefront of technology and driving innovation
- Bachelor’s or equivalent experience in business and/or technical field
- 8+ years of previous experience in product management and service-related field
- Prior experience and demonstrated leadership in enterprise support services industry and understand their buying journey
- Demonstrated track record in develop launching software support services that accelerate product usage and customer value realization
