Citi is seeking a Senior ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow solutions, specifically within Security Operations, to ensure the successful delivery of scalable and efficient solutions that meet business needs and align with IT best practices. The role aims to define and execute the long-term strategy for ServiceNow implementations and enhancements within the Technology Team, ensuring quality standards are met.
Requirements
- Expertise in ServiceNow platform architecture, custom development, and integration.
- Strong proficiency in ServiceNow development tools, such as ServiceNow Studio, Flow Designer, and the ServiceNow Scripting environment (JavaScript, Glide API).
- Knowledge of integration technologies such as REST, SOAP, MID Server, and ServiceNow IntegrationHub.
- Hands-on experience with ServiceNow reporting, dashboard creation, and data modeling.
- In-depth experience with ServiceNow Sec Ops, and other ServiceNow modules (e.g., IRM, VR, HRSD, CSM etc.).
- Proven track record of designing and delivering complex ServiceNow solutions, including custom applications, integrations, and enterprise-level deployments.
- ServiceNow Certified Technical Architect (CTA) (Preferred but not required).
Responsibilities
- Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy.
- Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs.
- Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations.
- Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects.
- Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance.
- Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances.
- Oversee integration efforts between ServiceNow and other enterprise systems, ensuring seamless and efficient workflows.
Other
- 10+ years of relevant experience in an Engineering role with commensurate experience in people management and at least 5 years focused on ServiceNow implementations, development, and architecture.
- Experience leading cross-functional teams and managing multiple stakeholders during the design and implementation of ServiceNow solutions.
- Experience working in Financial Services or a large complex and/or global environment
- Leadership, mentoring, and team-building skills.
- Ability to effectively communicate complex ideas and solutions to non-technical stakeholders.
