Verisign is seeking to enhance the security, stability, and resiliency of the internet by implementing and managing complex ServiceNow platform solutions.
Requirements
- 10+ years of experience with ServiceNow, including deep technical expertise in ITSM, ITAM, SecOPs, GRC, and TPRM modules
- Proficiency with scripting languages (JavaScript, Glide, etc.) in the context of ServiceNow platform development and Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
- Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and Change Request Management processes
- Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub and Spokes
- Proven experience in Perl and Python programming in Linux environment
- Experience with Agile, Scrum and Kanban development methodologies
- ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)
Responsibilities
- Lead the overall design of the ServiceNow platform, ensuring alignment with business goals and industry and technical best practices
- Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modules
- Manage platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards
- Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs
- Establish technical governance and best practices to continuously improve platform performance and operational efficiency
- Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform
- Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems
Other
- Demonstrated ability to mentor technical teams, ensuring a collaborative and high-performance culture
- Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders
- Bachelor's degree in IT, Business, or related field preferred or equivalent work experience
- Ability to meet strict deadlines and other targets both individually and as the leader of multiple teams, strong decision maker
- Flexible, hybrid work schedule
- ITIL v3/v4 certification is a plus
- Certified Technical Architect (CTA) is a big plus
