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Senior ServiceNow Developer

Moderna

Salary not specified
Jun 10, 2025
Cambridge, MA, US
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Moderna is seeking a Senior ServiceNow Developer to modernize and scale their ServiceNow platform, leveraging out-of-the-box capabilities, regulatory best practices, and data-driven insights.

Requirements

  • 6+ years of hands-on ServiceNow platform development experience across ITSM and at least one other capability (e.g., ITOM, HRSD, SAM, HAM)
  • Strong scripting skills (Business Rules, Client Scripts, UI Actions, Script Includes)
  • Demonstrated experience with REST/SOAP integrations and MID server architecture
  • Active ServiceNow CSA certification and at least one specialty cert (ITSM, App Developer, etc.)
  • Familiarity with CMDB and Discovery setup, including identification and reconciliation rules
  • Experience with Axonius, Service Mapping, and configuration item data modeling (preferred)
  • Experience with portal redesign, UX/UI best practices, and stakeholder adoption (preferred)

Responsibilities

  • Lead the rebuild of ITSM modules (Change, Incident, Problem) using OOTB best practices and regulatory standards
  • Reimplement Change Management on OOTB with templated workflows and audit-readiness
  • Support the rollout of CMDB implementation, including Discovery, Axonius payloads, and future Service Mapping
  • Rebuild the Service Portal to improve usability and align with best-in-class design and UX
  • Drive the implementation of Knowledge Management following scalable, support-centric models
  • Build and enhance Service Catalog items, dashboards, KPIs, and reporting to provide visibility and measurable value
  • Lead solution design, development, and integration (REST/SOAP/MID) across internal systems and external tools

Other

  • Bachelor's degree in computer science or equivalent experience (5+ years)
  • Demonstrated customer-centric mindset with a strong focus on understanding user needs, delivering intuitive solutions, and providing excellent support to internal stakeholders
  • Proven success transforming legacy or heavily customized ServiceNow environments into OOTB-aligned, scalable solutions
  • Strong communication, documentation, and stakeholder engagement skills (preferred)
  • A mindset that embodies Moderna's values: Bold, Relentless, Curious, Collaborative
  • Ability to work in a 70/30 work model, with 70% in-office structure
  • Must be a U.S. person (citizen, permanent resident, asylee, or refugee) due to export control laws