Moderna is seeking a Senior ServiceNow Developer to modernize and scale their ServiceNow platform, leveraging out-of-the-box capabilities, regulatory best practices, and data-driven insights.
Requirements
- 6+ years of hands-on ServiceNow platform development experience across ITSM and at least one other capability (e.g., ITOM, HRSD, SAM, HAM)
- Strong scripting skills (Business Rules, Client Scripts, UI Actions, Script Includes)
- Demonstrated experience with REST/SOAP integrations and MID server architecture
- Active ServiceNow CSA certification and at least one specialty cert (ITSM, App Developer, etc.)
- Familiarity with CMDB and Discovery setup, including identification and reconciliation rules
- Experience with Axonius, Service Mapping, and configuration item data modeling (preferred)
- Experience with portal redesign, UX/UI best practices, and stakeholder adoption (preferred)
Responsibilities
- Lead the rebuild of ITSM modules (Change, Incident, Problem) using OOTB best practices and regulatory standards
- Reimplement Change Management on OOTB with templated workflows and audit-readiness
- Support the rollout of CMDB implementation, including Discovery, Axonius payloads, and future Service Mapping
- Rebuild the Service Portal to improve usability and align with best-in-class design and UX
- Drive the implementation of Knowledge Management following scalable, support-centric models
- Build and enhance Service Catalog items, dashboards, KPIs, and reporting to provide visibility and measurable value
- Lead solution design, development, and integration (REST/SOAP/MID) across internal systems and external tools
Other
- Bachelor's degree in computer science or equivalent experience (5+ years)
- Demonstrated customer-centric mindset with a strong focus on understanding user needs, delivering intuitive solutions, and providing excellent support to internal stakeholders
- Proven success transforming legacy or heavily customized ServiceNow environments into OOTB-aligned, scalable solutions
- Strong communication, documentation, and stakeholder engagement skills (preferred)
- A mindset that embodies Moderna's values: Bold, Relentless, Curious, Collaborative
- Ability to work in a 70/30 work model, with 70% in-office structure
- Must be a U.S. person (citizen, permanent resident, asylee, or refugee) due to export control laws
