Persistent Technology Inc. (PTI) seeks a ServiceNow Solutions Architect with deep expertise in Contract Asset Management (CAM) to support the Federal Housing Finance Agency (FHFA) Office of the Chief Financial Officer (OCFO). The architect will lead process reengineering, automation strategy, and data integration to modernize procurement, contract administration, invoice workflows, and asset lifecycle management while ensuring auditability, sustainability, and compliance.
Requirements
- 7+ years of ServiceNow implementation experience, including 3+ years as a solutions/enterprise architect.
- Hands-on experience with ServiceNow ITAM/Hardware Asset Management and Contract Management; strong preference for CAM implementations in federal financial/regulatory environments.
- Demonstrated integration experience with financial management, procurement, invoicing, and asset lifecycle functions.
- Proven ability to design compliant, auditable solutions aligned to NIST 800171 practices and FedRAMPauthorized SaaS environments.
- Experience producing SOPs, process narratives, test scripts, and dashboard/reporting artifacts.
- Strong knowledge of role-based access control, data protection, logging, and evidence capture for audits.
- ServiceNow Certified System Administrator (CSA) and at least one of: CISITAM, CISCSM, CISITSM, CISHRSD, CISGRC.
Responsibilities
- Lead BPI efforts to re-engineer OCFO workflows leveraging ServiceNow CAM; document endtoend procedures for asset and contract lifecycle management.
- Integrate ServiceNow CAM with procurement planning, contract administration, and invoice review workflows; align with FHFA policies and audit readiness needs.
- Define implementation strategy and conduct feasibility assessments for ServiceNow CAM as an FHFAapproved technology; produce configuration recommendations that reduce manual processes and improve workforce productivity.
- Ensure solutions remain auditable, sustainable, and compliant with FHFA security and technology requirements; adhere to CUI handling procedures and Rules of Behavior.
- Design dashboards and performance monitoring in ServiceNow; integrate contract and asset data across OCFO and relevant FHFA units; support data governance and OCIO policies.
- Develop migration, configuration, and integration designs (data models, flows, ACLs, catalog/workflows, discovery, SSO/MFA).
- Create deliverables (solution designs, SOPs, test plans, ATO/security artifacts inputs) and provide biweekly status reporting per COR direction.
Other
- Public Trust eligibility (FHFA suitability) required
- U.S. Citizenship and ability to obtain and maintain FHFA Public Trust (HSPD12) suitability; willingness to complete required security/privacy/CUI training.
- Excellent communication skills; ability to brief leadership and collaborate with crossfunctional teams.
- Lean Six Sigma, PMP, CPA, or CGFM credentials; experience supporting audit remediation (GAO/OIG, OMB A123).
- Prior experience with dashboarding/analytics (Performance Analytics) and data governance practices.
