World Wide Technology (WWT) is looking to enhance its ServiceNow platform, including integrations with various boundary applications, to improve operational efficiency across its Professional Services and Engineering departments and provide diverse solutions to business stakeholders and Project Managers.
Requirements
- Experience Integrating ServiceNow with external systems using JDBC and various Web Services, such as JSON, XML, REST, SOAP, etc., is preferred.
- Experience integrating 3rd party measurement, monitoring, incident management, and reporting software with ServiceNow.
- Experience integrating with Galileo Suite for XaaS preferred.
- Experience with JavaScript, HTML/CSS, and AJAX.
- Experience with the following ServiceNow Products: ITSM, CMDB, PPM, FSM, CSM, AppDev Engine preferred.
- Scripting in various areas (business rules, client scripts, UI actions, ACL, UI policies, portal pages, UI pages)
- Ability to create and maintain Service Catalog and Portal experience (must-have skill).
Responsibilities
- Participate and consult in architecture, design, development, implementation of integrations, and configuration of our ServiceNow platform.
- Test end-to-end solutions, including unit, functional, and regression testing, to ensure complete satisfaction of internal and external users.
- Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members.
- Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems, ensuring the solutions meet the end user's requirements.
- Provide guidance and direction on Production Issues.
- Create and update existing technical/configuration documentation.
- Perform platform upgrades.
Other
- 12-15 years experience as a ServiceNow Developer.
- Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience.
- Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process.
- Ability to thrive in an agile environment with evolving requirements. and possess a good understanding of Agile, Lean, and Scrum principles.
- Must be a U.S. Citizen due to security requirements.
