Credence is seeking a Senior ServiceNow Developer to design, develop, and implement robust ServiceNow solutions that optimize business processes and enhance user experience for defense and health federal organizations.
Requirements
- 5+ years of extensive experience as a ServiceNow Developer with a proven track record of successful implementations and customizations.
- Expertise in ServiceNow Modules such as ITSM, GRC, and SPM including significant experience with configuration, workflow design, and process automation as well as with App Engine and Scoped Apps.
- Strong hands-on experience with ServiceNow including case management and customer service processes.
- Deep understanding of UI Builder Now Framework with demonstrated experience in building custom pages, components, and experiences.
- Demonstrable experience in developing and deploying custom scoped applications on the ServiceNow platform.
- Expert-level knowledge of JavaScript, GlideRecord, GlideForm, AngularJS, HTML, CSS, and other web technologies relevant to ServiceNow development.
- Experience with web services integration specifically Mid-Server, SOAP, and REST preferred.
Responsibilities
- Lead the design, development, configuration, and implementation of complex ServiceNow solutions ensuring adherence to best practices and architectural standards.
- Work extensively with ServiceNow ITSM (Incident, Problem, Change, Request, Knowledge Management) and Customer Service Management (CSM) modules including configuration, customization, and integration.
- Extensive experience utilizing the UI Builder Now Framework to create intuitive, user-friendly, and highly customizable portal experiences and workspaces.
- Develop and maintain custom scoped applications from concept to deployment, ensuring scalability, security, and performance.
- Develop and maintain integrations between ServiceNow and other enterprise systems using various integration methods (e.g., REST, SOAP).
- Design, develop, and implement solutions within ServiceNow Strategic Portfolio Management (SPM) to support project, demand, and portfolio management processes.
- Conduct thorough testing, debugging, and troubleshooting of ServiceNow applications to ensure optimal performance and reliability.
Other
- Must possess IT-II / Tier 3 / NACLC / ANACI / Moderate Risk eligibility or have a current Tier 3 or equivalent investigation.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Demonstratable experience at refining vague user stories into actionable development features that align with business objectives and ServiceNow best practices.
- Provide technical leadership, mentorship, and guidance to junior developers and team members.
- Collaborate closely with business analysts, solution architects, and stakeholders to gather requirements, understand business needs, define scope, and then translate these inputs into a ServiceNow application.
