KeenLogic is seeking a Senior ServiceNow Developer to support a long-term, fully remote engagement on a U.S. Senate contract, requiring deep ServiceNow platform expertise, technical leadership, and experience developing scalable, secure solutions in a highly regulated government environment.
Requirements
- 8-10+ years of hands-on ServiceNow development experience
- Advanced JavaScript and ServiceNow scripting expertise (Glide API, Business Rules, Client Scripts, UI Actions)
- Extensive experience with ITSM modules (Incident, Change, Problem, Request)
- Strong experience building and supporting ServiceNow integrations (REST/SOAP)
- Proven experience designing scalable and maintainable ServiceNow solutions
- Strong understanding of ServiceNow security, roles, ACLs, and data protection
- ServiceNow certifications (CSA required; CAD, CIS highly preferred)
Responsibilities
- Lead the design, development, and optimization of ServiceNow solutions across multiple modules
- Architect and implement complex workflows, integrations, and custom scoped applications
- Provide technical leadership and guidance to junior developers and administrators
- Ensure platform configurations are upgrade-safe, performant, and secure
- Collaborate with government stakeholders, product owners, and technical leads
- Review code, enforce standards, and promote ServiceNow best practices
- Troubleshoot complex issues and provide root-cause analysis
Other
- Ability to work independently in a remote environment
- Excellent communication, documentation, and stakeholder engagement skills
- Ability to pass a government background check
- U.S. citizenship required due to Senate contract requirements
- Experience working in federal government or highly regulated environments
