The Texas Department of Family and Protective Services (DFPS) is looking to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive, and is seeking a Senior ServiceNow Developer to support this mission by performing advanced development, configuration, and technical support activities on the ServiceNow platform.
Requirements
- Knowledge of ServiceNow platform architecture, data model, and core modules
- Knowledge of application development lifecycle and Agile methodologies
- Knowledge of enterprise integration concepts and authentication mechanisms
- Skill in JavaScript development within the ServiceNow platform
- Skill in developing and supporting ServiceNow workflows and custom applications
- Experience with Agile and JavaScript-based development and system integrations
- Experience with DevOps tools (Jira, Bitbucket) and processes
Responsibilities
- Designs, develops, configures, and supports ServiceNow modules including ITSM (Incident, Problem, Change, Request), Service Catalog, CMDB, Flow Designer, IntegrationHub, and custom applications in accordance with DFPS standards.
- Develops and maintains server-side and client-side JavaScript for ServiceNow modules using Business Rules, Client Scripts, Script Includes, UI Actions, and scheduled jobs to support module functionality and integrations.
- Builds and supports integrations using REST/SOAP APIs, IntegrationHub, MID Servers, and external enterprise systems.
- Troubleshoots and resolves complex technical issues related to ServiceNow functionality, performance, and data integrity across environments.
- Participates in code reviews, enforces coding standards, and ensures compliance with DFPS security, accessibility (WCAG/Section 508), and change management requirements.
- Provides technical guidance and mentoring to junior developers and contributes to continuous improvement of development processes.
- Works on relational databases and with database components.
Other
- Graduation from an accredited college or university with a Bachelor of Administration (BA) or Bachelor of Science (BS) in Computer Science, Information Systems, Business, or a related field is required.
- At least (5) years’ IT experience in ServiceNow development at enterprise level.
- Ability to communicate effectively both verbally and in writing in a clear and concise manner.
- Ability to work effectively within cross-functional technical teams
- Must be authorized to work in the United States
- Must be willing to relocate within 30 days of hire and must be willing to work at the Austin office when required
