Capgemini is looking for a Senior ServiceNow Developer to design, develop, and maintain the Configuration Management Database (CMDB) and Common Service Data Model (CSDM) within the ServiceNow platform. This role aims to ensure data integrity, support various ServiceNow modules, and integrate external data sources to provide a comprehensive view of IT assets and services for leading organizations.
Requirements
- 3+ years of hands-on experience with ServiceNow CMDB / CSDM development and administration.
- Strong understanding of CMDB / CSDM data models, CI classes, and relationships.
- Experience with ServiceNow Discovery, Service Mapping, and MID Server configuration.
- Proficiency in scripting (JavaScript, Glide) and ServiceNow APIs.
- Familiarity with ITIL and Configuration Management processes.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist – CMDB / CSDM or Discovery.
Responsibilities
- Design and develop CMDB data models, CI classes, and relationships in ServiceNow.
- Implement and maintain Discovery and Service Mapping to populate and update the CMDB.
- Integrate external data sources with the CMDB using APIs, MID Servers, and ETL tools.
- Ensure data integrity, normalization, and compliance with CMDB governance policies.
- Collaborate with stakeholders to define CI requirements and support ITSM, ITOM, and other ServiceNow modules.
- Develop and maintain CMDB health dashboards, audits, and reconciliation processes.
- Troubleshoot and resolve CMDB-related issues, including data quality and performance.
Other
- Excellent communication and documentation abilities.
- Strong analytical and problem-solving skills.
- Experience in Agile/Scrum environments.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
